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PCG and Artificial Solutions Work Together to Help Local Government

22. January 2019 Claire Hewitt
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Artificial Solutions, the leading specialist in enterprise-strength Conversational AI, announced today that it has signed a strategic partnership agreement with Public Consulting Group UK (PCG), an industry-leading technology and management consultancy firm, focused on the delivery of solutions to the Public Sector. The relationship will enable PCG to use Artificial Solutions’ award-winning platform Teneo® to develop conversational AI applications to support local government services in the UK, with an initial focus on social care.

By using their own words and terminology, citizens will be able to interact with their local council over a variety of connected channels and receive the right response every time. With Teneo, PCG have the capability to develop conversational AI applications for local councils that are capable of answering complex queries, integrating with back-office systems and passing users through to front-line staff, where appropriate. Delivering this self-help service for high-volume and high-cost queries will take the pressure off council staff and free-up resources for issues that still require a human touch.

“An intelligent interface offering front-line support will make a huge difference to councils that are under enormous pressure to deliver a vast range of services with diminishing budgets,” says Claire Hewitt, Director at PCG. “For many people, self-help is the preferred way. It’s fast, can be accessed 24/7 and delivers a consistent response, at a fraction of the cost of traditional customer service channels. A conversational interface doesn’t just make it easy to interact with local authorities, it relieves a lot of the frustrations people have when trying to find the right information online or waiting – potentially for extended periods – for assistance over the telephone.”

Artificial Solutions has a long history of providing natural language solutions to the public sector throughout Europe. The company’s advanced conversational AI platform has been used to develop highly intelligent applications that have assisted citizens in a wide range of services from transportation to tax returns. Running across 35 languages, on multiple platforms and channels, Teneo includes everything required for business users and developers to collaborate on building enterprise strength conversational AI applications in record time. “One of the great strengths of advanced conversational AI is its ability to easily integrate into legacy systems and third-party database and amalgamate the information to deliver the right response faster than any human,” says Andy Peart, CMSO of Artificial Solutions. “For organizations with stretched resources, enabling a sophisticated form of self-help for customers is invaluable, because not only does it relieve pressure internally, it improves customer satisfaction too.”

For more information on Artificial Solutions, visit their website: http://www.artificial-solutions.com 

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