Public Consulting Group offers a wide variety of customer support services, tailoring our support contracts and Service Level Agreements to our customer's individual needs.
We offer a range of support levels, from 2nd line technical support to a fully-outsourced, managed service.
Our Service Management processes are underpinned by IT Infrastructure Library (ITIL) best practice and has been certified as meeting the standards of IS20000. Our Service Management ethos is both pragmatic and flexible and we always aim to deliver the very best in customer service.
Key features of our approach:
- ISO20000-certified Service Desk
- Service Warranties, including Open Source
- 1st, 2nd and 3rd line support
- Out of hours Support Service
- Online issue tracking
- Tailored support packages