Assist is PCG Technology Solution’s core social care platform comprising of a range of flexible, configurable modules enabling local authorities to deliver social care more effectively and efficiently – all in one place.

The Assist platform comprises of four portal areas that meet the needs of all stakeholders.

 

Assist platform components

 

By using technologies and methods pioneered by organisations such as Twitter and Amazon, we are able to provide a flexible, Open Source platform that is extensible and has no practical limit on the number of records or registered users. Additionally, the various modules such as eMarketplace and self-assessments integrate together as one unit, ensuring a seamless user experience.

Flexible and configurable modules

We provide a range of modules that can be deployed as part of the Assist platform, including information advice and guidance, eMarketplaces, community directories, Virtual Wallet personal budget management, dynamic purchasing systems and self-serve assessment and eligibility tools.

Web delivery on all devices

All systems work on all devices as standard. We create accessible, responsive interfaces for all users, allowing citizens to access the system on any device and to support mobile working by service providers and professionals.

Accounts for all user types

Users can be anonymous or have accounts on the system. In turn, these accounts can be connected to Case Management Systems and/or single sign-on systems. Users of the portal can be independent of the authority or registered with them.

Additional accounts are provided for carers, professionals, providers, managers and many other roles, including health care professionals. Accounts can be linked allowing, for example, a service user to be linked to their carer.

Care Account and Family Account

By bringing together data from a range of sources, we are then able to create a Care Account or, in the case of Families, a linked account allowing guardians to manage accounts together with their children.